Our goal: to deliver great customer experiences
What is success? More than mere numbers, it’s our clients’ smiles that give us a true feeling of achievement. That’s why we respect them and do all we can to find solutions for them – just as we would for friends. It’s something we all have in common at Arkadin, from management to employees. Even though the management team defines strategy and operational policies, the members always take time to listen to clients. Because clients inform their most important decisions. Our ExCom members are located all around the world so they’re always in touch with local business cultures. They know that our 37,000+ customers need global reach – but with a local feel.
Didier Jaubert
Chief Executive Officer (CEO)
Paris

Our philosophy is a simple one: stay close to our customers, and even closer to our collaborators! That everyone has unique abilities and that people come first are deeply-held beliefs for the team.

“Every single person has a talent that needs to be nurtured, but success is always collective!” says Didier Jaubert.

Watch Didier Jaubert’s video to learn about his business vision and strategies for success

Didier Jaubert

Chief Executive Officer (CEO)

Paris

Didier holds the position of Chief Executive Officer and joined Arkadin in 2013 as Chief Partnership Officer. Didier brings over 30 years of commercial and general management experience with IT and Telco multinationals to our company. For 20 years, he held various management positions in Sales and Global Services in France and the U.S. at IBM. As SVP for Orange Business Services beginning in 2007, he was recognized for his expertise in outsourcing and system integration as well as for his strong negotiation skills in contracts and partnerships in global customer environments. Didier graduated from the École Centrale in Paris and also holds an Economics Degree from Paris University.

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Florence Mas Pastor

Chief Legal Officer

Paris

Florence is our Chief Legal Officer, in charge of Legal, Compliance and General Secretary. Since joining the company in 2012, Florence has been supporting the business as Global Legal Director, then she was appointed VP Legal and Compliance before becoming Chief Legal Officer. Florence has 20 years of experience working for international high tech companies, both as in-house lawyer – she spent 7 years at Oberthur Technologies (now Idemia) - and as lawyer in private practices. Florence has a Master Degree in Private Law, specialization in Business Law from Paris University (France), a LL. M. in International Business and Trade Law from Fordham Law School (New York, USA) and is admitted to the Paris Bar.

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Armelle de Madre

Chief People Officer (CPO)

Paris

Armelle joined Arkadin in 2011 to take on HR for EMEA and as Deputy to Global HR, setting up HR Information System and global processes and programs. She followed by leading Marketing for EMEA, focuses on key product launches and business-driven lead generation activities. After graduating from Columbia University in New York City and HEC business school in Paris, she started her career at Renault in Sales and Marketing, before moving to Human Resources positions in Sales, Engineering, Logistics as well as Manufacturing. She then joined Schneider Electric.

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Mario Jobbe

Managing Director-Online

Schaumburg

Mario joined Arkadin in 2018 as Managing Director – Online and is responsible our Spoka brand, leading our eCommerce efforts with small and medium business clients. Mario has over 15 years of international experience building products, teams, companies and brands. Prior to working at Arkadin he was the Chief Brand Officer of Next Story Group. Before that, he co-founded and ran the product and operations teams of Brand Karma, an award-winning technology firms specializing in customer experience analytics, eCommerce, social media and virtual reality. Mario started his career in product management at Microsoft. Mario graduated from Northwestern University, with a degree in Computer Science and Economics.

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Christophe Reyes

Managing Director, UCaaS

Paris

Christophe has been responsible for managing Arkadin Operations in Europe, including CEMEA, since January 2011. He joined Arkadin in 2007 to create the Global Strategic Accounts group (GSA) to address the Fortune 500 Global Enterprises, which included building strategic relationships with vendors such as Microsoft and Cisco WebEx. Prior to Arkadin, Christophe worked for 15 years in the high tech industry in Sales and General Management positions, and lead fast growing software companies such Electronic Arts, Criterion Software and XRT. Christophe graduated with a Masters degree in Management from the University of Paris.

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Andrew Pearce

Managing Director, EMEA

London

Andrew joined Arkadin in 2009 as General Manager for Arkadin’s UK and Ireland businesses, a remit that was extended to Northern Europe incorporating the operations in The Nordics and The Netherlands. With a track record of consistent revenue and profit growth and comprehensive general management, sales, marketing, product management and operations experience in the Collaboration industry spanning over twenty years’, Andrew was appointed Managing Director for Arkadin’s EMEA operations in March 2017. Prior to joining Arkadin, Andrew enjoyed successful periods of rapid revenue growth leading conferencing and collaboration businesses at BT Conferencing, Genesys Conferencing and PGi. Andrew is a Mathematics / Physics graduate of the University of London, and has a postgraduate diploma in Management Studies from the Polytechnic of Central London.

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Mark Alexander

President, Americas

Atlanta

As President of Arkadin Americas, Mark Alexander is responsible for leading business strategy and sales. Since joining the company in October 2010, he has been committed to realizing the company’s high growth potential for unified collaboration services with Arkadin’s trademark customer focus. A Telecommunications and Internet veteran known for a hands-on, results-oriented leadership style, Mark was formerly EVP Sales & Marketing for Premiere Global Services (conferencing) and also held leadership positions at Interland, BellSouth, Scientific-Atlanta and MCI. Mark has a Bachelor of Science in Management from Georgia Institute of Technology and an MBA from Emory University.

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Sean Kwek

Managing Director, APAC & Japan

Singapore

Sean Kwek, Managing Director of Arkadin Asia Pacific has over 18 years of experience in the Unified Collaboration & Communication industry is responsible for the strategy and execution as well as building and expanding the revenue generating eco-system in Asia Pacific. Sean joined Arkadin in 2009 as Marketing & Product Management Director, Asia Pacific and helped drive Arkadin achievements and brand visibility through customer and field marketing activities, industry analyst engagement & efficient GTM product launches. In 2012, Sean moved into a General Management position for Arkadin Singapore & Taiwan where he setup the Arkadin Taiwan entity and achieved Year on Year double digit revenue growth. Sean continues his career progression within Arkadin in 2014 when he assume the role of Regional Vice President of Sales & Marketing, Asia Pacific. In this role, Sean engineered major organization and strategic transformation to align the business with the evolution of the Unified Communication landscape in Asia Pacific. Prior to joining Arkadin, Sean held management positions at PGi, Genesys Conferencing and InterCall working in various roles within sales, finance, product management and marketing functions in Asia Pacific. Sean graduates from University of London majoring in Banking & Finance and also holds a Post-Graduate Diploma from Marketing Institute of Singapore.

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Jean-Pierre Dacher

Chief Technology & Information Officer (CTIO)

Paris

Jean-Pierre joined Arkadin as Chief Technology & Information Officer (CTIO) in 2016 and is responsible for leading product, development, operations and our information systems. Jean-Pierre has 30 years of international experience including engineering planning, and product and project management with enterprises such as Hewlett Packard, SAP, Business Objects and most recently Murex where he was COO. Jean-Pierre holds an engineering degree from Ecole Nationale d’Elecronique et Radio-Electricité and a Mastere from Ecole Nationale Supérieures des Télécommunications.

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Geoffroy De Fontenay

Chief Financial Officer

Paris

Over 20 years experience gained in multinational companies and BtoC environment, primarily in Consumer Goods and Retail/Luxury, after first 4 years as a consultant. Successively in operational and functional roles, with a local (FR, HK), Regional (EUR) and Global (WW) focus, in various international companies (FR, US, UK and NL based). Worked successfully in a variety of business contexts: steady/turnaround/high growth/crisis management, acquisition/integration/restructuring/divestiture, JV. Assertive, with excellent communication skills and a proven track record of diverse teams management and leadership. Extensive technical skills in Finance, and more broadly in Value Creation analysis & management. Strategic thinking, with a strong commercial acumen. Results oriented. Core competencies: Value creation, Strategic planning, Mergers & Acquisitions, Business partnering, KPI's, Financial control, Accounting & Reporting. Treasury & Financing.Tax and Legal. Risk management, Internal control. Information systems. Change management. Project management. People management.

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Scott McMaster

Managing Director, Americas

Atlanta

Scott McMaster is the Managing Director for Arkadin Americas, responsible for leading the business strategy and operations for the region. Scott McMaster is the Managing Director for Arkadin Americas, responsible for leading the business strategy and operations for the region. Since joining the company in early 2002 to help launch Arkadin UK, Scott has moved from London to San Francisco then onto New York and is now based in Atlanta. He has held multiple sales leadership roles committed to driving growth and Arkadin's brand. Prior to his current role he was the Vice President of Sales & Marketing responsible for all business development efforts including go-to-market sales strategies, marketing programs, defining and establishing business readiness across sales and operational functions.

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