Marketing & Communications
Customer Services

Excellence in customer support is part of our DNA. Over 30% of Arkadin’s employees work in our Customer Services centers. The high quality of our customer service is the added value we offer our clients along with our products. If you want to be a customer support hero, we’re waiting for you.

Do you have what it takes?

If you’re a skilled communicator with excellent English, we’ll train you to answer questions about our products and upgrades. We put the latest technology at your fingertips for immediate analyses of international conferences. Customer Support is the added value we offer our clients with our products: we even offer a free Help Desk with our conferencing solutions. Dedicated candidates are always welcome!

Discover some of our key job profiles! Check out our latest related job offers below.

Working within the General Helpdesk team, you’ll be responsible for providing live assistance for all Arkadin products across the client base. This includes providing prompt assistance on audio, video, and web conferences, answering incoming calls, and replying in a timely manner to customer emails. You’ll perform basic troubleshooting for clients with service complaints. And above all, you’ll maintain our reputation for top-quality customer service.
Our Technical Support team roles are hands-on, with a focus on customer service. You’ll assist with a variety of audio, web conferencing, video and UC support related incidents for internal and external users. At the 1st line level, you’ll keep clients updated verbally or electronically while carrying out incident investigation; at the 2nd line level, you’ll be an ICT whiz and provide high-level technical support and IT troubleshooting to our clients.
Working within the Professional Services team, you’ll be allocated to a mission from our portfolio of audio, Web, WebEx, Adobe, video conferencing solutions and Microsoft Lync hosted solutions. Following a predefined process, you’ll deliver the service to the client promptly and ensure proper handover into Service Assurance. You’ll be responsible for total project coordination – and you’ll be comfortable with multitasking.
You’ll act as a main point of contact for a number of medium and large customers for all service related issues. Reporting to the Head of Service Assurance for your region, you’ll be responsible for day to day management, providing timely and accurate information, and ensuring client retention by building excellent relationships with customers. A dynamic, innovative and fast paced environment will motivate you.
Working within the Professional Services team, you’ll be responsible for the overall service relationship between your assigned accounts and Arkadin. You’ll be expected to consistently improve the customer experience while protecting and growing revenue. You’ll develop and integrate the service strategy, and maintain a Customer Service Plan (CSP) for each assigned account. Excellent interpersonal skills will be part of your DNA.

Take a peek backstage

Do you fit with our company values?

Entrepreunarial Spirit